faq

Which way does the bonnet go on the head?

The crocheted ribbing frames the face. The seam runs along the back of the child's head. Refer to website photos for visual help.

Can I wash my Pixie Herd bonnet?

Hand wash with a mild soap or spot clean only when necessary. Lay flat to dry. The less you wash the yarn, the newer it will continue to look!

What materials are the bonnets made from?

All of our bonnets are made from 100% cotton yarn.

How do I know what size to order?

Bonnets run true to age/size, but for more specific measurements review our size guide.

My bonnet was a "pre-order". How long until it ships?

Typically, the only time a bonnet will be offered as a "pre-order" is at the first launch of a collection. All pre-orders will ship within 30 days of purchase. If your purchase was a pre-order, the item was labeled "pre-order" at time of purchase and will also be specified on your confirmation email.

Do you ship internationally?

We do! International shipping is a flat rate of $8.50. Each additional bonnet added to the order is +$1.50. For more specifics on shipping, please review our shipping policies.

How long does it take from purchase to ship date?

Bonnets are handmade to order, so please allow 7-10 business days for manufacturing. Once shipped, bonnets will take about 3-5 days to arrive in the U.S. International shipping takes 1-3 weeks to arrive.

May I return or exchange my item?

We are happy to offer a full refund or exchange within 30 days of purchase on unworn/unwashed items. Please email hello@pixieherd.com for refund or exchange and review our complete Return Policy.

Do you offer collaborations with bloggers?

We do offer limited collaborations! If you think Pixie Herd is a fit for your brand, please email hello@pixieherd.com to set up a collab.

How can I find out about sales?

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